Answers in minutes

Crownjewelz Casino Contact Us

Reach a real person by live chat, e-mail or phone, with support covering 24 hours a day, 7 days a week.

Contact support UK Gambling Commission licensed

Paid out today

878,126 £

7,503 Players online now

License 18658-4814-R-990656, UK Gambling Commission. Independently audited by GLI, eCOGRA, and SIQ

£60M paid weekly, average withdrawal in 14 minutes. Maximum withdrawal £61,000 per transaction

256-bit AES encryption secures every deposit, withdrawal, and session. Your data stays private

Three ways to reach us

You need someone now, not a queue

This block shows which of the three routes fits your question and how fast each one answers.

Instant typed replies

Chat suits a quick question about a bonus, a spin or a locked account, and a typed reply usually lands inside five minutes, whatever the hour.

Start chat

What if my query needs details?

Send the details to [email protected] when the matter needs screenshots or a paper trail, and expect a reply after about four hours.

Write to us

Spoken help

Call +44 20 1646 8314 in GMT when talking beats typing, such as a withdrawal that has stalled, and a colleague usually picks up in around five minutes.

Call us

Six facts for UK players

What applies to me as a UK player?

Crownjewelz Casino keeps British players on British terms, from the phone number to the regulator watching over it.

Ways to reach us

UK phone+44 20 1646 8314

Support time zoneGMT

Languages spokenEnglish, German, Norwegian, Finnish

E-mail[email protected]

Who supervises

Supervised byUK Gambling Commission

Where to get help

Gambling helpGamCare, BeGambleAware, GAMSTOP

Escalation path

Complaint steps, in order

You will know exactly where to take a dispute and what the UK Gambling Commission expects to see.

Put your side in writing

Open live chat or write to [email protected] with what went wrong and any reference you already hold. Say what outcome you want, and support logs the case.

The reference you must keep

Support sends a complaint reference, usually within four hours by e-mail. Keep that reference: every later reply and any escalation depends on it.

A final answer in writing

If the reply does not settle it, ask for the complaint to be reviewed by a senior team member. Crownjewelz Casino gives a final written answer before any outside step.

Take it to the UK regulator

After that final answer, you may take the dispute to the UK Gambling Commission, which licenses Crownjewelz Casino under 18658-4814-R-990656. Bring the reference and their reply.

Crownjewelz Casino e-mail desks

Department e-mail addresses in one list

Crownjewelz Casino splits its inbox by department, so a message lands with the team that can actually fix it.

Account

General support[email protected]

Verification and KYC[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Privacy and data[email protected]

Business and partners[email protected]

Six facts about the operator

A named company, not an anonymous site

One UK company stands behind every game, and its licence sits with the UK Gambling Commission.

The company

Legal nameCrownjewelz Casino Ltd

Company numberCompany No. 58282392 (United Kingdom)

Registered addressChurch Lane, London

Licence

RegulatorUK Gambling Commission

Licence number18658-4814-R-990656

Written contact

E-mail[email protected]

Crownjewelz Casino asks for five details up front

Line these up before you open chat, and the first reply can be the useful one.

Your registered e-mail address
The last four digits of your payment card
Any deposit or withdrawal reference
A short summary of what went wrong
Screenshots of the screen where it happened

Reading this mid-query

The answer before you write to us

Read these six lines before you open chat, so a simple question never becomes a ticket.

trustDo I need a UK licence to play here?+

Every game runs under a UK Gambling Commission licence, held as 18658-4814-R-990656. That licence is the reason deposits sit in segregated accounts and payouts follow UK rules. No separate permission is needed from you.

trustWhat happens when I close my Crownjewelz account?+

Ask support in chat or by e-mail and the account is shut down once any pending withdrawal clears. Remaining bonus funds are removed with it. Reopening later is possible, though only one account may ever be active.

trustCan I be identified without giving my password?+

Support identifies you from your full name, date of birth, registered e-mail and the last four digits of your payment card. A password is never requested, by chat, e-mail or phone. Treat any request for one as suspicious and report it.

trustCan I take a complaint higher than support?+

Start with the adviser handling your case, then ask for it to be escalated to a supervisor if the reply misses the mark. An unresolved dispute can go to the UK Gambling Commission, the regulator named on this page.

trustWhat happens while my documents are checked?+

Send proof of identity, proof of address and payment method confirmation, and the check usually finishes within two hours. Withdrawals stay on hold until it clears. Sending clear, uncropped images keeps that window short.

trustDo I need to wait for office hours to get help?+

Chat, e-mail and the phone line all run twenty-four hours a day, seven days a week, on GMT. Late-night and weekend questions reach the same team. Expect a typed reply inside five minutes and an e-mail answer within four hours.

Hours and replies

Round the clock, not office hours

This settles how long a reply takes on each of the three channels, in UK time.

Live chat

Chat open24 hours a day, 7 days a week

Chat first reply5 minutes

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail reply4 hours

Phone

Phone number+44 20 1646 8314

Phone wait5 minutes